Privacy Policy

At Unearth, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit our store, we automatically collect certain information about your device, including:

Web browser, IP address, time zone
Cookies and tracking data
Pages or products viewed
How you interact with the site

We refer to this as “Device Information.”

When you make a purchase or attempt to do so, we collect:

Name
Billing and shipping address
Payment information (processed securely via Shopify)
Email address
Phone number

We refer to this as “Order Information.”

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you (order confirmations, updates, support)
Screen orders for fraud or risk
Improve and optimise our website
Provide marketing and advertising (where permitted)

3. Sharing Your Information

We share your data with trusted third parties to help operate our business, including:

Shopify – our eCommerce platform
Payment providers – to process transactions securely
Shipping partners – to deliver your order
Analytics tools (e.g., Google Analytics)

These providers only use your data to perform services on our behalf.

4. Cookies & Tracking Technologies

We use cookies to:

Keep your shopping session active
Remember preferences
Analyse site traffic
Improve your experience

You can disable cookies through your browser settings, though some features may not function properly.

5. Marketing & Communications

If you opt in, we may send you:

Product updates
Offers and promotions
Brand content

You can unsubscribe at any time via the link in our emails.

6. Data Retention

We retain your Order Information for our records unless and until you request deletion, unless we are legally required to keep it.

7. Your Rights (UK & EU Customers)

Under data protection laws (including GDPR), you have the right to:

Access your personal data
Request correction or deletion
Object to processing
Withdraw consent

To exercise these rights, contact us at unearthfootwear@gmail.com

8. Data Security

We take reasonable precautions to protect your information and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

All payments are processed securely via Shopify’s encrypted systems.